I can't reset my password and I can't sign up?
Are you facing a perplexing situation where you're trying to reset your password, but you receive a message saying that the email doesn't exist in our database? And then, when you attempt to sign up, it says that the email address already exists on our platform? If so, you are most likely encountering an issue related to the shared account system between Flightsim.to and X-Plane.to.
Understanding the Shared Account System
Flightsim.to and X-Plane.to share the same account system. However, your X-Plane.to account is only activated upon your first successful login on X-Plane.to. This unique setup can sometimes lead to confusion when trying to reset your password or sign up on X-Plane.to.
What to Do:
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Use the Flightsim.to Password Reset Function: If you don't remember your account credentials, please use the Flightsim.to Password Reset Function to reset your password (not on X-Plane.to). This will reset the password on both platforms, Flightsim.to and X-Plane.to, since they share the same account system.
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Check Your Email for Reset Instructions: Follow the instructions sent to your email to complete the password reset process.
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Log in to Both Platforms: Once you've successfully reset your password, you can log in to both Flightsim.to and X-Plane.to using the new credentials.
If you continue to face difficulties or have any further questions, please don't hesitate to contact our support team.